Service dispatch software
Efficient Dispatching Software
Quickly dispatch the best technician for each incoming work order with Service Pro scheduling & dispatch software.
Trusted by leaders
Accelerate Call to Cash
Streamline Dispatch Process
Turn service calls into scheduled jobs in seconds.
Customers call your service team to resolve a problem that is causing downtime and frustration and want the fastest, easiest fix possible. Customer satisfaction is tied directly to the speed with which your service reps can access their records and dispatch a technician.
- Speed service call to technician dispatch process.
- Easily convert calls into work orders.
- Assign the best tech for every job.
- Assign using drag-and-drop visual scheduler.
Makes Calls More Efficient
Deliver faster, more personal service experiences.
Customers want an informed service interaction that is full of context, is personal, and solves other potential issues before they happen. They become frustrated if they have to identify themselves and explain the issue repeatedly. If resolution takes too much effort, customers take their business elsewhere.
Your customer service team needs a service call management system to respond to each customer personally, resolve cases more quickly, and proactively schedule maintenance with preferred technicians. Service Pro gives your team the information and real-time communication they need to resolve problems faster and increase customer satisfaction.
“The ability to take a call, easily troubleshoot and convert to a work order for an appointment to be scheduled has been amazing.”
Field Operations Manager, Total Energy Systems
Increases Frst Call Resolution
Empower your team to solve issues without follow-ups.
Service Pro’s integrated support solution increases first call resolution and makes it easy for reps to convert a service call into a work order. Representatives in the call center and the field have enough information to communicate in real-time to resolve issues.
Pertinent account information is rapidly available to the service dispatcher, including customer site equipment assets, service history, and warranty and contract coverage. The integrated field service dispatch software quickly converts calls to work orders ready for assignment or RMAs for product repairs.
Speeds the time to dispatch
Dispatch the right technician in seconds.
A call that results in repeating troubleshooting instructions can frustrate customers as they re-explain their problem to every new agent. The service technician dispatch software gives an immediate view into the customer’s service history, allowing your team to respond more rapidly assigning the best tech for each job. If a company has a pre-existing service agreement, Service Pro will auto-dispatch the preferred technician for the account.
Service reps can dispatch techs to the customer site with just one click using the iPad dispatch software. The real-time dispatches and updates are communicated immediately to the field reps via an app on their iPhone, Android, or Windows mobile devices. Your service technicians have every tool they need in the mobile compatible apps to communicate, check contract coverage, scan assets, and view the service history.
Converts Calls Into New Business
Turn every service call into a revenue opportunity.
Service Pro’s comprehensive service dispatch software can automatically schedule and dispatch preventive maintenance work orders to keep equipment running at peak performance and avoid downtime. Proactively using field service scheduling software for calls increases your revenue while avoiding customer dissatisfaction with equipment failure due to lack of maintenance.
The comprehensive service call management system allows reps to quickly convert quotes, orders, and RMAs into work orders. The streamlined conversion of inquiries into jobs boosts revenue and lowers the risk of losing business in the transition.
Provides Valuable Insight
Track performance and uncover inefficiencies.
A call that results in repeating troubleshooting instructions can frustrate customers as they re-explain their problem to every new agent. The service technician dispatch software gives an immediate view into the customer’s service history, allowing your team to respond more rapidly assigning the best tech for each job. If a company has a pre-existing service agreement, Service Pro will auto-dispatch the preferred technician for the account.
Service reps can dispatch techs to the customer site with just one click using the iPad dispatch software. The real-time dispatches and updates are communicated immediately to the field reps via an app on their iPhone, Android, or Windows mobile devices. Your service technicians have every tool they need in the mobile compatible apps to communicate, check contract coverage, scan assets, and view the service history.
Reduces Customer Churn
Keep customers loyal with faster resolutions.
It’s common knowledge that acquiring new customers is more expensive than keeping the ones you have, but did you know that 12% of customers leave if it takes more than one call to resolve their problem? A service dispatch software app that automates and speeds up the conversion of call to business is critical for modern service businesses.
Service Pro® Field Service Dispatch Software Features
Everything you need to manage service calls efficiently.
- One Click Dispatch to Service Technician’s Mobile Device – iPad,
- iPhone, Android or Windows
- Visual Call Board Tracks all Service Call Activity
- Auto-Dispatch to Preferred Technician
- Automatically Scheduled and Dispatched Work
- Orders for Preventive Maintenance
- Call to Quote, Call to Order and Call to RMA Conversions
- User Definable Service Call Status Codes Drive Reporting
- Instant Customer Site and Equipment Asset Visibility
- Mobile Asset Inspections
- Call Equipment Warranty and Contract Coverage
- Customer and Equipment Asset Service History
Ready to take your field service operations to the next level?
Contact us today to get Service Pro® field service dispatch software to improve your call center and service dispatch operations.
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
FAQ
Quick answers to questions you may have
What is service dispatch software?
Service dispatch software is a digital system that helps companies manage incoming service calls, convert them into work orders, and assign the right technician quickly. It centralizes scheduling, technician availability, customer history, and contract details to streamline operations and speed up response times.
Who can benefit from using dispatch software?
Dispatch software is valuable for any organization that manages field technicians, including HVAC, plumbing, electrical, and equipment maintenance companies. It helps these businesses stay organized, reduce scheduling errors, and improve overall service delivery.
How does service dispatch software improve team productivity?
By giving dispatchers and managers real-time visibility into technician availability, job progress, and customer information, the software helps teams coordinate more effectively. This reduces downtime, prevents overlapping appointments, and allows technicians to complete more jobs each day.
Can Service Pro convert service calls into revenue opportunities?
Absolutely. The software allows teams to automatically schedule preventive maintenance and convert calls, quotes, and RMAs into work orders. This not only improves efficiency but also creates new revenue streams through proactive service management.
