Think about the last text you received. It could have been a photo of a pet, something to pick up at the store, or a simple “hello.” Why text? It’s quick, you can send photos or videos, and it’s a lot easier than going through thousands of emails or having to pick up the phone. What if Service updates were that easy?
Instead of seeing how you’re doing, see how it relates to your FSM. Maybe you’re being asked about your most recent service experience, reminding you of an appointment, or a video walkthrough of everything that was done during that visit.
This is exactly what Connor Brooks from Sinch MessageMedia discusses in our most recent webinar, Reach your customers and field service agents quickly with SMS in NetSuite. Watch the recording below and learn:
– Ways companies use SMS to grab field service agent and customer attention
– How you can save time and cut the manual work with automated workflows and templates
– Getting the full customer picture: capture image and PDF history sent through text messages
– Results other users are seeing from the Service Pro and Sinch MessageMedia integration
– How Sinch MessageMedia and Service Pro work with you to make all of this functionality available
