In our latest video case study, we spotlight Total Industrial Air’s transformation as they made the leap from manual processes to a fully digital operation with the Service Pro® platform.
From servicing and field service scheduling to repairs, every aspect of their field service business has been revolutionized.
The shift to digital has not just streamlined operations—it’s reshaped how they work, making their processes faster, more efficient, and more impactful than ever before.
Highlights with Total Industrial Air
Total Industrial Air (TIA) has found significant improvement in their operations since going officially live with Service Pro in October 2024.
Efficiency is a central concern for any field service company, and for TIA, it was no different. After implementing our field service scheduling software, Service Manager Vincent Barterian immediately noticed significant improvements right off the bat: “The efficiencies started with our days to invoice after completion—we were at multiple weeks…with Business Intelligence tracking and just consistency with workflow management, we’ve actually got that down to sub-one day numbers”.
Vincent goes on to share the impact of this reduction on their business, “Going from weeks invoicing something to invoicing it in less than a day has affected our business dramatically in cash flow and our ability to advance much quicker”.
Service Pro’s scheduling board was a welcome replacement for their previous Google calendar which could no longer keep up with their growing business. The TIA team noted improvements on the scheduling side of their operations, including:
- Management of planned maintenance and service calls, “I can schedule all technicians at one time”
- Visibility into work orders and previously unknown information, “Being able to see work orders update in real time has drastically improved probably all aspects of the service side of things”
- Utilizing dashboards (ex. Parts order dashboard) for quick and easy reference, “Anything I might need to know is readily available”
Sometimes, the most beneficial impact comes from the smallest change. While TIA’s use of field service technician software is already helping their techs find ease of use with Service Pro’s mobile inspection forms, they have also found a unique way to optimize field to back office communication.
While completing inspections or other work, TIA’s technicians are able to note other pieces of equipment that may need future servicing in the mobile app.
This information is relayed directly to the service coordinator, who can seamlessly mark opportunities for future service to keep the client’s equipment running in tip-top shape.
Want to see how else TIA leverages Service Pro on their journey to success?
Watch the case study here!
About Total Industrial Air:
With locations in Milwaukee and Green Bay, Total Industrial Air distributes air compressors, air dryers, filters, industrial blowers, and vacuums.
About Service Pro:
Service Pro® by MSI Data is the ultimate solution for equipment-centric field service companies looking to maximize profitability and efficiency. Our comprehensive platform revolutionizes the entire field service lifecycle, from initial customer contact to job completion and beyond.
