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Meet our Team

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Get to Know Our Leadership Team

We’re the folks who are all about revolutionizing field service organizations. Our mission? To help you see every part of your service operations and boost your bottom line.

Leadership

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Michael Gonzalez

CHIEF EXECUTIVE OFFICER
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John Heinen

CHIEF OPERATING OFFICER
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Andrew Knox

VICE PRESIDENT OF SALES AND MARKETING

Management

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Brian Denny

MANAGER, APPLICATION DEVELOPMENT
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Zach Eder

SENIOR MANAGER OF SALES OPERATIONS
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Bill L.

MANAGER, PRODUCT MANAGEMENT
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Scott Lear

Director, Customer Operations
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Steve Berry

Manager, Product Management

What people say about us

We highly value your perspective. Thanks to your feedback, we continue to evolve relentlessly to guarantee excellence in our service.
I have watched Service Pro technologically advance over the last 5 years. The software continues to improve with time. The MSI Team has also been wonderful to work with regarding any issues that arise. They also have been great to work with regarding requests we have had to tailor the system to our business needs.
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Terrin M.
Project Manager

Used the software for: 2+ years

So far, it has been great, no major complaints. Service pro has given us the ability to gain so much information from techs so we can gain revenue.
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Audrey C.
Regional operations manager

Used the software for: 2+ years

I am a big advocate for the customization and dedication to growth with nuance. I would like more advanced customization classes, like API.
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Vincent B.
Service Manager

Used the software for: 2+ years

I have been using ServicePro for a year and a half, and it is a great tool to help run a service department.
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Amanda S.
Service Coordinator

Used the software for: 1-2 years

Interested in Joining Our Team? 

Check out our open positions! 

Careers

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