Construction Field Service Software

Construction Equipment Industry

Construction equipment dealers, rental operators, and service providers need robust solutions to minimize downtime on excavators, dozers, loaders, and specialty machinery. Service Pro’s construction field service software helps you dispatch mobile technicians faster, streamline warranty documentation, and prevent equipment failures that cost your customers thousands in lost productivity.

Trusted by leaders

Solve Critical Construction Equipment Service Challenges

Construction equipment service demands rapid response when machines break down on job sites. Service organizations must dispatch qualified technicians with the right tools and parts, document warranty-eligible repairs correctly, and maintain detailed service records that support equipment valuations and resale opportunities while managing customers who measure downtime costs in thousands of dollars per day.

Key differentiators

Why We're Different

What Sets Service Pro Apart for Construction Equipment Service

Engineered for Heavy Equipment Operations

Service Pro addresses real-world construction equipment challenges—mobile technicians on remote job sites, manufacturer warranty requirements, and rental fleet tracking. We’ve refined our platform over 15+ years based on direct feedback from equipment dealers.

Unmatched Field Service Specialization

Construction equipment dealers often use ERP systems that excel at parts and accounting but lack robust service operations. Service Pro fills that gap, focusing exclusively on service department efficiency, technician productivity, and warranty recovery success.

Works With Your Existing Systems

Service Pro complements your existing business systems rather than replacing them. Our API framework integrates seamlessly with Epicor Prophet 21, NetSuite, Microsoft Dynamics, and other platforms construction equipment dealers depend on for parts, financials, and operations.

Industry Expertise You Can Trust

Our US-based support team brings 15+ years of construction equipment industry experience to every interaction, providing knowledgeable assistance from field service professionals who understand your operations.

Engineered for Heavy Equipment Operations

Unmatched Field Service Specialization

Works With Your Existing Systems

Industry Expertise You Can Trust

How We Can Help

Construction Field Service Software That Solves Real Problems

Technician Dispatch

Identify which mobile service truck is closest to a breakdown, check technician qualifications for specific equipment brands, and dispatch with confidence

Warranty Recovery System

Eliminate rejected claims by capturing manufacturer-required documentation at the point of service—photos, failure codes, parts replaced, and labor hours

Predictive Maintenance

Analyze service patterns across equipment types to predict failures before they happen and schedule proactive repairs

Equipment Profiles

Access machine specifications, attachment inventories, previous service work, and warranty status for every piece of equipment you maintain

Mobile Technology

Provide technicians with a tablet-based system that works in muddy construction yards, remote mining sites, and everywhere between—with or without cellular coverage

Standardized PM Procedures

Build inspection templates based on manufacturer service bulletins and OEM requirements that technicians execute consistently every time

Configurable to Your Business

Set up service processes that match whether you operate as a dealer, rental company, independent service provider, or all three business models

Executive-Level Insights

Access dashboards showing technician efficiency, parts margin by job, warranty claim success rates, and service revenue trends by equipment category

Automated Data Flows

Eliminate duplicate entry by synchronizing service tickets, time cards, parts pulls, and invoices between Service Pro and your accounting system

The mobile software is easy to use and reference while in the field and hosts a wealth of information that can be used in the field.”

Field Service Dispatcher, WPI

Industrial Equipment / Commercial Equipment

$2.9M

Claim recoveries in less than one year

The ability to take a call, easily troubleshoot and convert to a work order for an appointment to be scheduled has been amazing.”

Field Operations Manager, Total Energy Systems

Power & Energy Equipment

30% +

Increase in utilization of field technicians

We simply could not function effectively without Service Pro. Everything we need to do, it’s able to do.”

Managing Director, BTU Group

Mechanical Equipment

30% +

Increase in utilization of field technicians

The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”

Director of Partnerships, Piedmont Door Solutions

Fire, Life & Safety Equipment

1-Time

Data entry with our integrated platform

FAQ

Quick answers to questions you may have

How does construction field service software improve warranty claim approval rates?

Service Pro guides technicians through manufacturer-specific warranty documentation requirements during the service call. The mobile app prompts for required photos, failure codes, component serial numbers, and narrative descriptions that manufacturers demand. This real-time documentation eliminates the back-and-forth that delays claim processing and improves your recovery rate on warranty-eligible repairs.

Can Service Pro manage both shop-based repairs and mobile field service calls?

The platform accommodates all service delivery models construction equipment businesses use. Schedule work for your main shop, satellite locations, and mobile service trucks within the same system. Track labor hours, parts consumption, and job profitability consistently whether technicians are working in your facility or at a customer’s job site 200 miles away.

What capabilities help construction equipment dealers manage rental fleet maintenance?

Service Pro automates preventive maintenance scheduling based on equipment hour meters, alerts your team when rental equipment approaches service intervals, and prevents rental coordinators from scheduling equipment that requires maintenance. The system tracks maintenance costs per unit, helping you make informed decisions about equipment lifecycles and replacement timing.

How does the software handle technician certifications and specialized equipment training?

Service Pro maintains comprehensive technician profiles including manufacturer certifications, specialized equipment qualifications, and expiration dates for time-sensitive credentials. The dispatch system prevents assigning jobs that require certifications a technician doesn’t hold and alerts managers when certifications approach expiration, ensuring compliance with manufacturer requirements and customer service agreements.