Epicor Prophet 21 ERP Integration for Field Service Management

Boost field technician, scheduling and service operations productivity with Service Pro® field service management software for Epicor Prophet 21 (P21) ERP.

Transformative Epicor ERP-connected Field Service Software for Dynamic Service Teams

Service Pro® software provides distributors, manufacturers, servicers, and other firms using the Epicor P21 ERP system with a complete field service platform focused on operational efficiency. Teams can now effectively manage scheduling, dispatching, field data collection, work orders, and other field service management tasks with our cloud-based and mobile-friendly platform. 

By connecting key Epicor P21 customer, inventory, and sales order data directly with your field service operations, Service Pro will help you eliminate costly, repetitive manual processes in the field and the office.

Ready to bill more service work, collect payments faster, and simplify your business operations?

Get an inside look at how Service Pro will transform your operations and ultimately make you more money.

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Service Pro® Mobile for Field Technicians

Equip field service technicians with completely paperless operations, including appointments, labor time, work orders, parts, equipment assets, tasks, inspections, customer signatures, and more. Service Pro® Mobile is an offline-capable native technician mobile app for Android, iOS, and Windows devices.

  • Technician Appointment Status
  • Work Orders
  • Automated Labor Time
  • Equipment Serviced
  • Customer Signature Capture
  • GPS Location
  • Customer Site Contacts
  • Asset Warranties
  • Parts/Inventory Tracking
  • Tasks & Miscellaneous Charges
  • Real-Time Alerts
  • Assets Needing Service
  • Labor Time Punch Clock
  • Asset Inspections
  • Photos and Video Capture

Unify Service Operations with Service Pro® for Epicor

Service Pro for Epicor P21 ERP helps service teams centralize their unique business processes.  Steamline equipment tracking from sale, installation, and in-service date, to preventive maintenance, inspection, and repair activities with “epicor field service management.

  • Call Tracking
  • Work Orders
  • Scheduling & Dispatching
  • In-Depth Reporting
  • Customers and Sites
  • Parts / Inventory
  • Invoicing Integration
  • Seamless Data Transfer
  • Equipment Assets
  • Components and Warranty
  • Service Agreements
  • Inspections and Field Forms

Simplify Dispatch and Scheduling with Service Pro’s Epicor P21 Integration

Increase the billable time of your service team by equipping schedulers with our drag-and-drop, color-coordinated scheduling board that helps visualize current location, status of work, and proximity to jobs with real-time insights. Intelligently filter by technician skill level, assign work orders, and automatically deliver appointment details to the technician’s mobile app. Drive preventative maintenance scheduling productivity using Service Pro for Epicor ERP software’s automated PM work order creation and assignment tools.

Whether your field service organization has 15 or 1,500 service technicians, Service Pro® for Epicor will raise the efficiency and effectiveness of your entire service team.

FAQ

Quick answers to questions you may have

How does the integration between Service Pro and Epicor P21 ERP work?

Service Pro integrates with Epicor Prophet 21 (P21) by seamlessly synchronizing customer, equipment, parts, work-order, and other key data between the Service Pro field service platform and the ERP. Dispatchers and technicians can leverage the service-focused features of the Service Pro platform while financials, inventory, and billing remain controlled in Epicor P21.

The key benefits of Service Pro’s Epicor Prophet 21 (P21) integration give you the best of both worlds: all the capabilities of Epicor P21 you love, plus all the features of the best equipment-centric field service software out there, Service Pro® by MSI Data. From schedule & dispatch, back office/reporting, customer connection, and mobile capabilities, your field operations will transform from paper-based to fully digitized, and your KPIs will transform along with them. You’ll accelerate your service-to-cash cycle, boost asset and inventory management and tracking, and increase first-time fix rate with just one solution. Over 1,000 technicians are using Service Pro for Epicor P21—get in touch with our team to add your workforce today.

Integrating your Epicor Prophet 21 (P21) environment with Service Pro, you’ll start to see improvements in speed and productivity immediately when the data starts flowing. Our integration allows for seamless data transfer in near real-time, keeping your information organized and streamlined in their respective systems. See productivity rise when your schedulers and dispatchers can focus on getting technicians to the right jobs while spending less time shuffling through papers to find the right billing information.

Service Pro’s Epicor Prophet 21 (P21) integration gives you power over your data while also giving you the best combination of features relevant to the field service industry. Our native interaction is tried, tested, and trusted by hundreds of service companies. If you’re interested in experiencing the speed and simplicity that comes with Service Pro’s expertise and Epicor P21’s abilities, get in touch with our team today.

Two field service technicians discussing work over a tablet.

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