Best Service Management Content for Caterpillar Dealers from 2015

A yearly recap covering the most popular field service management blog posts for Caterpillar.

Caterpillar dealers have been expected to drastically shift how they approach equipment service since the spring of 2014 when Cat announced its Across the Table initiative. One objective of Across the Table is to improve dealers’ parts and services business, which requires them to invest in telematics, monitoring, and field service management technology to run their service operations effectively.

At MSI, we understand the huge potential Cat Dealers have by increasing service sales and offering consistent product support for equipment in the field. This year, we’ve covered a variety of topics for Cat Dealers, from technology trends to service management best practices. To recap, here are the most popular Cat blog posts from 2015.

1. HOLT CAT® Selects Service Pro software by MSI to Bring Together Equipment Product Support, Field Service Management Operations in a Single System

In July, MSI announced our partnership with HOLT CAT, the largest Caterpillar dealership in the United States. Holt selected Service Pro to gain insight and efficiency in equipment product support, execute preventive maintenance and repair processes, and provide mobility for service technicians, all in one integrated system. [/para]

This article explains how HOLT CAT will use Service Pro, the benefits of integrating service management software, and how they’ll be able to meet new demands placed on the service department.

2. 7 Technology Trends that will Impact Equipment Dealers by the Year 2020

This article highlights the most important technology advancements Caterpillar dealers need to watch out for in the coming years especially when it comes to monitoring and servicing equipment and providing exceptional customer care.

As connected technologies continue to provide more data than manufacturers and dealers know what to do with, you’ll need the right tools to organize that data and take advantage of the growing opportunity in service.

3. Futuristic Technology Trends that will Impact CAT Dealers – Video Blog

Heavy equipment dealers and manufacturers are realizing the importance of a strong and unified service department. In this edition of Field Force Friday, Adam reveals the biggest CAT dealer technology trends and what the heavy equipment industry will look like in 2020.

4. Free NADITA 2015 Presentation: 7 Ways to Simplify Caterpillar Field Service Management with Service Pro® for CAT

This April, we presented an exclusive presentation to CAT dealers at NADITA about simplifying field service management. This article elaborates on how Service Pro’s Cloud Software and mobile platform help CAT dealers capitalize on the huge market opportunity in product support.
In the presentation we look at Service Pro’s all-in-one service management process from mobile, to scheduling, to back office visibility, to integration with ERP, including DBS.

5. 7 Key Features Electrical Generation Dealers Want in a Field Service Software Solution: Takeaways from EGSA’s Fall Conference

After recently joining EGSA, we were excited to dive in and get started. We made the most of this year’s fall conference in Denver by speaking with dealers all over the map. Through these conversations, we noticed some key features on-site generation dealers are looking for in a field service management solution and this article illustrates what those are.

This article is especially relevant for CAT dealers with a power generation component to their business. It illustrates key qualities to getting the most out of a service solution for dealers of power generators.

6. How to Build an Effective Dealer Service Network – Video Blog

This popular video blog provides advice for manufacturers to unite dealer networks around service. Manufacturers and dealers have different business processes and different needs, but your fates are inherently connected and your end goals are the same: grow the business and provide exceptional customer care.

With those similarities in mind, this video illustrates the top five benefits of creating consistency across the dealer network, how to manage a unified dealer network, and the benefits that both the manufacturer and the dealer will experience.

And, a favorite from 2014…Our Service Technician Careers Series

A strong workforce is at the core of field service success, but technician talent is getting harder and harder to find. This series–with expert advice from Texas Caterpillar dealer and top applicant tracking company, BirdDog–provides information to help you build a quality team for your organization.

• Service Technician Careers Part 1: Demand for Skilled Technicians on the Rise
• Service Technician Careers Part 2: Industry Leaders Invest in Next Generation of Workers
• Service Technician Careers Part 3: How to Recruit Top Technicians to Your Service Organization
• Service Technician Careers Part 4: Invest in Your Field Workforce for Increased Retention Rates
• Or, Get the Downloadable Guide!

Conclusion: Stay Tuned for more great content in 2016

As the demand for stronger and more lucrative service programs continues to grow, we’ll continue exploring and reporting the best service practices and newest technology available.

How will you stay on top of it all? Stay tuned as we continue to report on the industry and technology topics to keep your dealership on top.

See Service Pro for Caterpillar in action.

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