MSI Data recently presented a webinar, Service Success: How Equipment Service Companies Drive Productivity with New Tools. This presentation offers a sneak peek into the operations of field service businesses using integrated field service with MSI’s Service Pro and the benefits these companies have achieved as a result.
In the webinar, we cover how MSI’s Service Pro can help field service organizations:
- Raise the efficiency and productivity of their entire field workforce
- Repair revenue leaks, such as travel reimbursement and inventory management
- Elevate the service customer experience while ensuring compliance and reducing costs
Watch the 30-minute webinar now.
What are the primary industries that benefit from field service management software?
When it comes to taking advantage of integrated field service management with MSI’s Service Pro, the more complex the equipment to be serviced is, the better.
The strength of the software truly comes into play with asset-based field service in a variety of industries. We’re not talking simple pest control or lawn care tasks. The magic words for Service Pro users are inspect, maintain, install or repair. If you’re providing any of those services, then MSI’s Service Pro may be the right field service management solution for you.
A few examples of the industries that benefit most from a robust field service solution like Service Pro include:
- Fire and life safety equipment
- Heavy equipment, such as earth-moving equipment or cranes
- Commercial HVAC services
- Power systems and generators
Construction equipment technician using Service Pro Mobile.
What are the methods used by equipment service companies before adopting field service management technology?
Before adopting MSI’s Service Pro, field service companies are usually making do with the same manual processes they’ve been using for decades.
This means field technicians are collecting information with a clipboard and pen at each site. At the end of the week, technicians drop off a huge stack of handwritten paperwork at the back office.
Often, the back office team spends several days manually entering the data from the technicians’ paperwork into multiple systems. And because handwritten paperwork isn’t always legible, there’s usually a bit of phone-tag between the back office team and the technicians to verify the information.
In addition, by using manual, paper-based methods, these service companies lack an efficient way to organize and analyze information. Field service data can be a golden asset, when managed appropriately. That’s why modern field service companies are looking to adopt an integrated field service business intelligence solution.
By unlocking insights from data collected from their field technicians, they can discover more business opportunities, greater technician efficiency, and higher service revenue.
Field service inspection dashboards available in MSI’s Service Pro Business Intelligence solution.
