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IoT Field Service Software

Shift your Service Paradigm from Reactive to Preventive with IoT-Connected Field Service Management in the Cloud

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Screenshot of parts and orders screen in Service Pro platform.

Service Pro® for IoT – Cloud Field Service App for Connected Service

For your customers, uptime is of the utmost importance. Transform machine health and maintenance data into proactive service actions with Service Pro Software, an enterprise application for automated field service management. 

Service Pro provides manufacturers, distributors and other asset-intensive service enterprises with the cloud application they need to translate IoT-connected machine health and maintenance data into field service.

Service Pro® for Preventive and Predictive Maintenance

Give your ongoing or contracted maintenance operations a boost with powerful Service Pro® features for preventive maintenance. From service contracts, assets and maintenance work order auto-scheduling, to inspections, billing, renewals and invoicing, Service Pro® will make your maintenance operations more efficient.

  • Asset Management
  • Contract Packages
  • Components
  • PM Auto-Scheduling
  • Service Agreements
  • Installment Invoicing

Service Pro® for Field Service Operations Management

Drive new levels of productivity and effectiveness in your field service business with comprehensive, cloud-based Service Pro® software suite. From deep service operations management functionality in the back office to mobile technician apps in the field, Service Pro® will has the features your service team needs to succeed.

  • Call Center
  • Work Orders
  • Service Contracts
  • Warranties
  • Customers & Sites
  • Scheduling & Dispatching
  • Business Intelligence
  • Tasks
  • Assets
  • Invoicing
  • Spare Parts
  • Inspections

Service Pro® for Technician-performed Mobile Service, Repair and Inspection

Equip your service technicians in the field with Service Pro® Mobile, a native mobile app for iOS (iPhone, iPad) and Android smartphones or tablets. Through continual, automated communication with scheduling, Service Pro Mobile speeds field data capture and customer payment.

  • Punch Clock
  • Work Order Management
  • Important Alerts
  • Inspections
  • Parts Inventory
  • Site Contacts
  • Warranty Coverage
  • Photo Capture
  • GPS Tracking
  • Site Equipment Assets
  • Tasks
  • Signature Capture

IoT-Connected Field Service Solution for Manufacturers

Manufacturers desire to consistently provide a great service experience for their customers, especially when the equipment, machinery or other product is mission critical, and needs rapid repair or ongoing maintenance. Collecting IoT-driven machine health and maintenance data is only the start. Translating that data into proactive, preventive field service actions can mean the difference between customer uptime and downtime. Join your IoT asset to Service Pro for end to end field service, from sale and in-service date, to preventive maintenance, inspection and repair activities.

Service Pro delivers a wide range of cloud-based service management capabilities, from Calls, Dispatching and Inventory, to Warranties, Maintenance Contracts, Inspections and Mobile Field Service. Whether your field service operation has 100 or 10,000 service technicians, Service Pro® field service management software can utilize your IoT data to raise the efficiency and effectiveness of your entire service team.

Request a Service Pro® Demo

Schedule your demo today and take the first step towards streamlined operations and enhanced efficiency.

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Frequently asked Questions

What is IoT Field Service Software?

IoT Field Service Software is a cloud-based enterprise application that connects Internet of Things (IoT) driven machine health and maintenance data directly to field service operations. Its core function is to transform this real-time data into proactive service actions, allowing organizations to shift their service paradigm from reactive to preventive.

Key features of an IoT Field Service solution include:

  • Proactive Service: Translating IoT machine data into immediate work orders for preventive and predictive maintenance.

  • Comprehensive Back Office: Managing call center operations, work orders, dispatching, invoicing, service contracts, and business intelligence.

  • Mobile Technician App: Equipping field technicians with a native mobile app for tasks, inspections, GPS tracking, parts inventory, and warranty coverage.

  • Asset Lifecycle Management: Tracking assets from their in-service date through all maintenance, inspection, and repair activities.

The main benefits of using IoT field service software solution include:

  • Increased Customer Uptime: It achieves this by providing a great service experience and preventing mission-critical equipment failures.

  • Proactive Service Actions: It enables a shift from reactive repairs to predictive maintenance by translating real-time machine data from IoT into automated work orders.

  • Enhanced Efficiency and Effectiveness: It drives productivity across the entire field service team by optimizing scheduling, dispatching, and resource allocation.

  • Streamlined Maintenance Operations: It boosts maintenance management by automating processes such as service contract handling, PM auto-scheduling, billing, and invoicing.