Service Pro is here to remove the headache facing all service organizations when it comes to properly routing your daily appointments.
THE NEWEST NAME IN ROUTING OPTIMIZATION
The newest Service Pro product release is going to change the game for service organizations everywhere. Route Optimization is just the latest development within the Service Pro Platform, and it’s focused on reducing downtime, eliminating additional truck rolls, and increasing service productivity.
Today, the average field service technician spends 2-3 hours out of their workday traveling between job sites. This accounts for 20-30% of their workday — AKA, too much.
If I told you that with just a few seconds of time, we could enable you to reduce your technicians drive time & increase your service profitability, would you be interested in learning more?
Heck yes you would!
Too often have we heard from service leaders, dispatchers, service managers, and more that aligning open jobs to their technicians in the right order (or route) is a daily challenge. Your level if preparation and ability to quickly maneuver around change affects every facet of your efficiency, from scheduling to travel to billing. How do you handle days when your veteran dispatcher is out sick? How do you make up for that knowledge and experience? The answer is – you can’t. But you can set your team on the best path forward.
Technology can be your friend. Not to reduce headcount or eliminate responsibilities of your existing team, but to make their lives easier, to improve their experience, and to improve your business operations.
If you think you’re fully optimized, but still stressed about increasing your service profitability, we have good news. You may already have a field service software solution in place that you can leverage effectively, strategic integrations with key programs, and a workforce that is comfortable with technology both in and out of the field. Maybe your profitability is through the roof, and you’re making significant progress and hitting KPIs.
There’s a new way to boost your service profitability even further.
INTRODUCING SERVICE PRO’S REVOLUTIONARY ROUTING
In comes Service Pro’s Route Optimization – offering you the ability to intelligently route your technicians’ and their daily jobs in order to increase efficiency. With this new capability, the path to getting one more job done per day (or per tech, per day) is possible.
If you could get one more job done each day, wouldn’t that make both you and your customers happier?
By using geographical and appointment data to select the most efficient route for your technicians, you won’t have to agonize over every technician and every sequence.
Time-Saving Statistics Too Good To Ignore
On average, route-optimized organizations have reduced technician travel time by an average of 25%.
Field service route optimization is not new to the industry but having it natively built into your field service platform is a game-changing experience. Now, within the Service Pro field service platform, your team can plan your day knowing you’ll get there as efficiently as possible.
Using Service Pro Route Optimization is Easy
The process is insanely simple:
- Select the technicians you want to include in the planning process
- Select the appointments you’d like to include in the planning process
- Select the day you are looking to plan for
- OPTIMIZE!
Within seconds, the routing engine will do all the work. Instantly receive proposed selected appointments across the technicians for that day, all with the optimal routes based on your techs and appointment locations. SPRO will not overwrite existing appointments, so no need to worry about conflicts. After accepting or rejecting the proposed appointments, you’ll review and get on with your day!
What used to be hours of brain-draining effort and frustration cut down to seconds with the help of Service Pro Route Optimization.
The Many Benefits of Route Optimization
Now, you understand what field service route optimization is, how the latest Service Pro Route Optimization offering can help, but let’s dig into the benefits and specifics of where you’ll see improvement.
A few critical areas Route Optimization will improve your daily operations:
- Maximize the efficiency of your service dispatcher or service writer – get appointments optimally routed to your technicians for dispatch
- Reduce travel time and additional unneeded truck rolls
- Maximize billable time and increase the number of appointments completed
- Improve customer satisfaction and maximize field service profitability
- Reduce administrative costs and increase employee satisfaction
Another example of a benefit that is often overlooked is around your people. Your employees bring a wealth of knowledge and experience that technology just can’t replace. From customer preferences, locations, job priority, and much more, losing your employees and their knowledge can be crushing to a service company. Illness, retirement, and the pursuit of other paths are real factors to consider when planning for the future. With technology like Service Pro Route Optimization, you can not only leverage technology to support decision-making but make a plan to bridge the skilled trades gap or the loss of knowledge.
These are just scratching the surface of the benefits this newest innovation can bring to your service organization.
Investment in Routing Technology is an Investment Into Your Profitability
Investing in making your organization isn’t just a good idea, it’s a no-brainer. By leveraging Route Optimization, you’ll increase the accuracy and efficiency of your service team day after day. Giving your team the tools they need to schedule appointments faster and route the appointments intelligently will directly impact your business bottom line.
Bringing technology as simple and impactful as optimized routing into your organization is a transformative decision that more and more leaders are making today. With the rising costs, higher demand by end clients, and competitive technician market, investing in the tools your team has for their daily tasks has never been more important. Don’t be left behind as others pass you by – make the decision today to invest in your team, your organization, and your customer experience.
Here’s to the best path forward with SPRO!
About MSI Data
Service Pro by MSI Data is a leader in field service management software. To find out more email [email protected] today to kickstart a better path.
