Field Service Customer Portal
Improve Customer Communication With Service Pro's Customer Portal
Give your customer the access to information and ability to manage service requests with ease
Trusted by leaders
Improve The Customer Experience With a Dynamic Customer Portal
Service Requests Routed
Give your customers the power to submit service requests directly
Through the Service Pro Customer Portal, your customer can request service for one or multiple pieces of equipment with a click of a button. They can include all relevant information, even photos, to ensure proper service is dispatched.
IoT Service Calls
Automate service calls directly from your equipment with Service Pro API
Connecting your IoT or remote monitoring devices directly to your field service customer portal will save you hours of time each week. Ensuring real-time information is shared to properly dispatch your technicians will keep your customers equipment running and your customers returning for more.
Total Industrial Air
“We simply could not function effectively without Service Pro. Everything we need to do, it’s able to do.”
Real Time Status Updates
Giving your customer access is a true service
Eliminate the back and forth between your customer and your team by giving them access to a portal that provides real time status updates. Scheduled or not scheduled, in progress, or completed – your customer now can see this without calling or asking for an update. Now that is customer service.
Service History & Document Access
Service History & Document Access
Within the Service Pro customer portal, your customers can access their inspection reports, service history records, and more. Give them the access and control that they are asking for – revolutionize your service model.
Are your customers asking for more?
More access? More information? Well with Service Pro’s Customer Portal you can deliver on that ask. Give them the information and access they desire and get your time back.
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
Frequently Asked Questions
What is a field service customer portal?
A field service customer portal is a self-service platform that allows your end clients to interact directly with your service organization. From requesting new service, to monitoring service status, and also accessing service history information – a customer portal is a game changing offer.
What are the key features of Service Pro’s field service customer portal?
Key features of a field service customer portal are online service requests, service request status, service history access, and past document availability. Having access to this information in real time gives your customers the control they desire.
What should I consider when choosing and implementing a customer portal for field service?
A few things to consider when choosing and implementing is what experience do you want to create for your customers, will they use this sort of offering, and how will you support your customers. Ensuring you are ready to allow for this digital engagement platform is key prior to rolling out to your clients.
