Make 2016 the Year Your Field Service Organization Goes Mobile – Field Force Minute

mobile field service apps in 2016

2016 marks the turning point when<a href=”https://www.msidata.com/service-pro-mobile-service-technician-software” target=”_blank”> mobile field service apps</a> become the norm for managing service operations and makes paper methods an out-dated exception.

<!–mep-nl–><!–mep-nl–>If you’re like most people, those personal New Year’s resolutions you set at the start of the month are already falling by the wayside. Where is that gym card, anyway?<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>It’s not too late to set business resolutions for the New Year though! Make 2016 the year you transition your inefficient, paper service operations to mobile. Watch our latest edition of Field Force Minute to see why kicking off a mobile field service initiative is the best thing you can do for your business in 2016. <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><script charset=”ISO-8859-1″ src=”//fast.wistia.com/assets/external/E-v1.js” async></script><div class=”wistia_responsive_padding” style=”padding:56.25% 0 28px 0;position:relative;”><div class=”wistia_responsive_wrapper” style=”height:100%;left:0;position:absolute;top:0;width:100%;”><div class=”wistia_embed wistia_async_oms002bo11 videoFoam=true” style=”height:100%;width:100%”>&nbsp;</div></div></div><!–mep-nl–><!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>Mobile service apps have been on the rise in field service for the last decade. The reason mobile is a talking point in 2016 is because this is the year mobile becomes the rule rather than the exception. Even amidst the announcements of newer, high-tech advancements, like drones and wearables, mobile service apps stand out as an industry standard for businesses looking to make service a key differentiator. <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><!–mep-nl–>So though mobile has been on the radar for years, 2016 marks the year you, and the majority of service organizations, transition your service operations <a href=”https://www.msidata.com/essential-guide-to-mobile-inspections-automated-inspection-app” target=”_blank”>from paper to mobile</a>.<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><h2 class=”short-head”> Gartner’s 2016 Mobile Field Service Predications </h2><!–mep-nl–><!–mep-nl–>Reflecting on the state of mobile field service by 2016, Gartner has made the following predictions: <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><ul><!–mep-nl–><li>40% of the workforce will be mobile</li><!–mep-nl–><li>2/3 of that mobile workforce will own a smartphone</li><!–mep-nl–><li>Field service organizations will purchase 53 million tablets in 2016</li><!–mep-nl–></ul><!–mep-nl–></br><!–mep-nl–>Gartner also found that field service leaders realized the following benefits after implementing a mobile strategy: <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><img src=”https://www.msidata.com/assets/Gartner-mobile-benefits-1.png” alt=”mobile field service software benefits gartner” width=”676″ height=”156″ class=”alignnone size-full wp-image-27008″ /><!–mep-nl–>(source: <a href=”https://info.intacinternational.com/blog/where-will-mobility-for-the-service-industry-be-in-2016″ target=”_blank”>Gartner</a>)<!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>The reason many organizations are switching to mobile include time savings, efficiency in the field, and increased profits. For example: <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–><ul><!–mep-nl–><li>Scheduling information is passed instantly from dispatcher to service tech </li><!–mep-nl–><li> No data reentry </li><!–mep-nl–><li>Techs have instant access to service history and field notes</li><!–mep-nl–><li>Techs experience higher first-time fix rates since they know what they need before they leave for a job, which leads to…</li><!–mep-nl–><li>Happier customers and same day billing</li><!–mep-nl–></ul><!–mep-nl–></br><!–mep-nl–>As more service businesses make the shift to mobile, it will be increasingly difficult to compete without it. Make 2016 the year you eliminate paper from your service operation. <!–mep-nl–></br><!–mep-nl–></br><!–mep-nl–>
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<h2 class=”short-head”>Buyer’s Guide to Mobile Field Service Software</h2><!–mep-nl–>In the market for a cross-platform or cloud-based mobile app for your service business? Learn important tips, guiding questions, and to-dos in our free, educational guide to purchasing a mobile field service solution.

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