Field Service Customer Portal Solution
Improve Customer Communication With Service Pro's® Customer Portal
Empower your customers by giving them the tools they need to communicate with your organization. Offer the ability to easily submit new service requests, track activity, and stay connected through a convenient self-service portal.
Trusted by leaders
Improve The Customer Experience With a Dynamic Customer Portal.
Service Requests Routed
Give your customers the power to submit service requests directly.
Through the Service Pro® Customer Portal, your customer can request service for one or multiple pieces of equipment with a click of a button. They can include all relevant customer information, notes, and even photos to help teams properly dispatch and manage service requests more efficiently.
IoT Service Calls
Automate service calls directly from your equipment with Service Pro® API.
By connecting IoT and remote monitoring devices directly to your field service customer portal, service organizations can save hours of time each week. Sharing customer information and equipment data instantly helps dispatch the right technicians faster while improving response times and the overall customer experience.
Total Industrial Air
“We simply could not function effectively without Service Pro®. Everything we need to do, it’s able to do.”
Real-Time Status Updates
Giving your customer access is a true service.
Eliminate the back-and-forth between your customer and your service team by giving them access to a portal that provides real-time status updates. From scheduled appointments to completed work orders, automated notifications keep customers informed at every step of the service process. Now that’s service efficiency.
Service History & Document Access
Create a more transparent, connected, and customer-focused service experience.
Within the Service Pro® Customer Portal, your customers can access their inspection reports, service history records, invoices, and other important documents anytime they need them. By providing self-service access to information, service managers can reduce routine inquiries while improving transparency and customer communication.
Are your customers asking for more?
More access? More information? Well with Service Pro’s Customer Portal you can deliver on that ask. Give them the information and access they desire and get your time back.
The mobile application has been a game-changer, providing technicians with real-time access to job details, customer information, and service history.”
Quick Answers To Questions You May Have.
Why is Service Pro’s software the best field service customer portal solution?
Service Pro® by MSI Data not only enables your customer communication strategy, but also empowers your customers without adding work to your back office team. Service pro’s self-service portal allows customers to maintain visibility into work, service history, and appointment history, digital document access from work orders to inspection reports, and the ability to put in requests for work, all in one place. Boosting overall customer satisfaction starts with great communication, and Service Pro’s customer portal delivers the efficient and accessible experience clients expect.
What is a field service customer portal?
A field service customer portal is a self-service platform that allows end customers to interact directly with your service organization through a centralized service portal. From submitting new service requests and managing service requests to monitoring service status and accessing service history information, a customer portal helps improve customer communication, transparency, and overall customer satisfaction.
What are the key features of Service Pro’s® field service customer portal?
Key features of Service Pro’s® Customer Portal include online service requests, real-time status updates, service history access, and past document availability. Having access to this information in real time gives customers the control and transparency they desire while helping service teams and service managers improve operational efficiency and customer communication.
What are the main benefits of using Service Pro’s field service customer portal solution?
Service Pro’s Customer Portal gives your customers 24/7 access to the service information they need while offering a seamless management experience for the service company. Customers can access service histories, work orders, inspection reports, and submit new appointment requests online, reducing inbound calls and giving time back to your office staff. When paired with Tech Tracker, customers also receive automated emails and SMS notifications with real-time updates about incoming techs and arrival information. Enabling or enhancing your customer satisfaction strategy starts with Service Pro.
What should I consider when choosing and implementing a customer portal for field service?
A few important things to consider when choosing and implementing a portal include the type of customer experience you want to create, whether they will use this sort of offering, and how your service organization plans to support the customers who use it.
It is also important to evaluate how the service portal integrates with your existing field service software, how it manages customer information, and whether it supports automated notifications, real-time updates, and online service requests. Ensuring your organization is prepared for this type of digital engagement platform is key before rolling it out to customers.