Transformative, Epicor ERP-connected Field Service application for dynamic service teams

Service Pro® Software provides distributors, manufacturers, services and other firms using the Epicor Kinetic ERP and Prophet 21 system with a complete, cloud-based and mobile platform for effectively manage scheduling, dispatching, field data collection, work orders and other field service management tasks.

By connecting key Epicor Kinetic and Prophet 21 customer, inventory and sales order data directly with field service operations, including field-based service technicians, back office call center, dispatching and service management personnel, Service Pro eliminates costly, repetitive manual processes in the field and the office.

Scheduling View of Service Pro for Epicor

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Service Pro® Mobile for Service Technicians

Reward service technicians in the field with paperless field reporting, including appointments, labor time, work orders, parts, equipment assets, tasks, inspections, customer signatures and more.   Service Pro® Mobile is a cross-platform, native technician mobile app for Android, iPad, iPhone or Windows, which also works offline.

Mobile App and Service Intelligence - Service Pro for Epicor

  • Technician Appointment Status
  • Current GPS Location
  • Important Alerts
  • Work Orders
  • Customer Site Contacts
  • Assets Needing Service
  • Work Order Segments
  • Asset Warranties
  • Labor Time Punch Clock
  • Automated Labor Time
  • Parts/Inventory Tracking
  • Asset Inspections
  • Equipment Used
  • Tasks & Miscellaneous Charges
  • Photos and Markup
  • Customer Signature Capture

Unify Service Operations with Service Pro® for Epicor

Service Pro for Epicor Kinetic and Prophet 21 helps manufacturers, distributors and their service teams centralize tracking of customers, equipment and field services, from sale, installation and in-service date, to preventive maintenance, inspection and repair activities.

Preventive Maintenance Service Contracts in Service Pro for Epicor

  • Call Tracking
  • Customers and Sites
  • Equipment Assets
  • Work Orders
  • Parts / Inventory
  • Components and Warranty
  • Scheduling & Dispatching
  • Invoicing Integration
  • Service Agreements
  • Business Intelligence
  • Tasks and Misc. Items
  • Inspections and Field Forms

Dispatch and Schedule with Service Pro® for Epicor

Increase the billable time of your service technician team by enabling schedulers to visualize the current location and status of field work taking place, easily and intelligently assign work orders, and automatically deliver appointment details to the technician mobile app. Service Pro® also drives preventive maintenance scheduling productivity for Epicor ERP software with automated PM work order creation and assignment tools.

Whether your field service organization has 25 or 2,500 service technicians, Service Pro® for Epicor will raise the efficiency and effectiveness of your entire service team.