Our customers consist of many of the world’s most successful field service organizations that install, maintain, inspect, and repair mission-critical equipment worldwide. MSI’s mid-market and enterprise customers operate primarily in the equipment distribution and service contractor industries, and serve commercial, industrial, and residential sites.

With Service Pro, our customers can schedule and dispatch technicians, manage maintenance contracts, track warranty information, manage inventory, and complete work orders in the field. Using Service Pro enables our customers to operate more efficiently, which leads to higher field productivity, accelerated cash collection, and increased customer satisfaction. Hear directly from our customers the success they’ve been able to achieve by partnering with MSI.

 

“MSI provided us increased scalability, speed, and most importantly, stability.”

— Tarrell, Piedmont Door Solutions controller

“We have seen Service Pro change not only our staff, but maybe our industry.”

— Chad, WPI district service manager

“We simply could not function effectively without Service Pro. Everything we need to do, it’s able to do.”

— Andrew, BTU Group director

“Now we can send invoices and estimates the same day without multiple phone calls back and forth between employees.”

— Megan, Shelby Mechanical operations

Shelby Mechanical plumbing services provider MSI Service Pro for NetSuite customer

“MSI’s solution just seemed tailored to how our business works.”

— Tom, PERC director of operations

“Business has gone up 15% on the service side. Our desks are clean, and everyone works only 40-hour weeks.”

— Mike, Matrix HG controller

“They truly act from top to bottom as a partner. They want you to succeed. There’s absolutely no question with our staff that we’d ever look to another solution.”

— Chris, Total Energy Systems president

“The mobile software is easy to use and reference while in the field and hosts a wealth of information.”

— Zach, Synexis field operations

Synexis field service operations with MSI's Service Pro

“Before everything was on paper. This is so easy that you can email invoices, send it through, and get on with your day.”

— Justin, Tweet/Garot service technician

Tweet/Garot Logo

“MSI’s support team was a pleasure to work with. They are a true partner in addition to just a service provider.”

— Kevin, Lytron Total Thermal Solutions IT manager

“Our techs are excited about not having stacks of paper flying around their trucks. The reception has been very positive.”

— Mark, Shoreline Pools accounting manager

“If you’re looking for a new mobile service app, this is the tool for you. Constant upgrades and enhancements make the system better every time.”

— Adam, Komatsu America Corporation strategic planning & business development

Komatsu field service operations with MSI's Service Pro