Our customers consist of many of the world’s most successful field service organizations that install, maintain, inspect, and repair mission-critical equipment worldwide. MSI’s mid-market and enterprise customers operate primarily in the equipment distribution and service contractor industries, and serve commercial, industrial, and residential sites.

With Service Pro, our customers can schedule and dispatch technicians, manage maintenance contracts, track warranty information, manage inventory, and complete work orders in the field. Using Service Pro enables our customers to operate more efficiently, which leads to higher field productivity, accelerated cash collection, and increased customer satisfaction. Hear directly from our customers the success they’ve been able to achieve by partnering with MSI.

 

“We have seen it change not only our staff, but maybe our industry.”

— Chad, WPI district service manager

“We simply could not function effectively without Service Pro. Everything we need to do, it’s able to do.”

— Andrew, BTU Group director

“MSI’s solution just seemed tailored to how our business works.”

— Tom, PERC director of operations

“Business has gone up 15% on the service side. Our desks are clean, and everyone works only 40-hour weeks.”

— Mike, Matrix HG controller

“They truly act from top to bottom as a partner. They want you to succeed. There’s absolutely no question with our staff that we’d ever look to another solution.”

— Chris, Total Energy Systems president

“Before everything was on paper. This is so easy that you can email invoices, send it through, and get on with your day.”

— Justin, Tweet/Garot service technician

Tweet/Garot Logo

“MSI’s support team was a pleasure to work with. They are a true partner in addition to just a service provider.”

— Kevin, Lytron Total Thermal Solutions IT manager

“Our techs are excited about not having stacks of paper flying around their trucks. The reception has been very positive.”

— Mark, Shoreline Pools accounting manager

“With Service Pro, our turnaround time to bill the customer decreased from two weeks to less than a week. Usually, we’re able to bill the same day.”

— David, Westco Service Company vice president and CIO

“With Service Pro, we’ll be able to do more work because our field people will spend less time shuffling papers.”

— Renee, TEC-Corp CFO

“Service Pro allows us to keep detailed accounts of our customers and their problems with comprehensive service history. We know what’s wrong, and we know how to fix it.”

— Joe, American Changer vice president of customer service and technology