Introducing MSI’s Field Focus Podcast

New podcast series dedicated to improving the productivity of your field workforce through expert insights, trends, and best practices

From the field service experts at MSI comes Field Focus, a new podcast series dedicated to elevating the efficiency of your field service business. 

In this series, you’ll hear from leaders in the field service industry about their experience with incorporating technology into their service operations and the results they’ve achieved. 

The first episode features David Charland, MSI’s Vice President of Product Management. He discusses the connected service maturity model, MSI’s roadmap for service companies to intelligently incorporate technology into their service processes.

MSI's Field Focus podcast: How field service businesses benefit from a connected service maturity model

Subscribe to the Field Focus podcast on Apple Podcasts or Spotify for the latest insights and best practices to help improve the productivity of your field workforce.

Authors

Full color photo of Alyce Peterson.
Alyce Peterson

Alyce Peterson is Product Marketing Manager at Service Pro by MSI Data in Milwaukee serving the field service industry with over a decade of  marketing expertise—from software, to startups to global Fortune 500s—to the field service industry. After serving on numerous volunteer boards, in 2025 she’s now Vice Chair of EGSA’s Membership Committee.

Full Color photo of Andrew Knox.
Andrew Knox

Andrew Knox is the Vice President of Sales and Marketing at Service Pro by MSI Data bringing over a decade of software sales expertise. He is a also a 2025, 40 under 40 winner with Insight Business and serves as an EGSA AI Task Force member.

Field Five - A Service Pro® by MSI Data Podcast
Field Five Podcast

Each episode of Five Five delivers real-world insights and quick-hit strategies from field service leaders — no fluff, just actionable value.

Full color photo of Geoff Surkamer.
Geoff Surkamer

Geoff Sukamer is the CEO of Service Pro by MSI Data, and focuses on strategy, execution, and leading functional teams with the goal of growing and scaling the company. He has been building and leading global teams in the software industry for nearly three decades. With a relentless passion for growing revenues, developing teams, building awesome cultures, and leading change.
Geoff’s simple approach to any interaction is always based on the same principle—transparency creates trust.

Full color photo of Leena Meyers.
Leena Meyers

As Senior Content Marketer for MSI Data, Leena Meyers has created compelling content in the field service space for over three years, from staying on top of industry trends to sharing insights into field service optimization.

Submit a Question for a Field Service Consultant

Got a challenge you’re tackling or a question that needs an expert take? Send it our way — we might answer it on the show!

Apply to be a guest on the Field Five podcast

Have a success story, breakthrough, or lesson learned in the field service world? Apply to be a guest on Five Five and share your insight with our growing audience.

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