From the field service experts at MSI comes Field Focus, a new podcast series dedicated to elevating the efficiency of your field service business. 

In this series, you’ll hear from leaders in the field service industry about their experience with incorporating technology into their service operations and the results they’ve achieved. 

Subscribe to the Field Focus podcast on Apple Podcasts or Spotify for the latest insights and best practices to help improve the productivity of your field workforce.



How to have a successful career in the field services industry with Chief Services Officer Jay McFadyen Fairbanks Morse

“The more you can interact with customers to see how their business works and how your equipment impacts them, the better you’ll understand them. Then you can create commercial offerings that align value for both our business and their business.”

— Jay McFadyen, Chief Services Officer of Fairbanks Morse

What does the field technician of 2025 look like? Field Focus podcast by MSI Data

“The art of the possible today exceeds anything we’ve ever had. Organizations can empower technicians to be faster, smarter, and have more access to data.”

— Adam Bartos, MSI’s Senior Director of Sales Effectiveness

Field Service Innovation at the Edge - Field Focus podcast by MSI Data

“Technicians out in the field need to be self-sufficient. We need to enable them not only with software, but with mobile devices and all of their capabilities.”

— Matt Guth, MSI’s Vice President of Development


MSI Field Focus podcast: how field service businesses benefit from a connected service maturity model

“The service maturity model is basically a framework to help service companies understand the sequential path to their growth.”

— David Charland, MSI’s Vice President of Product Management