MSI Data to Demonstrate All-in-One Field Service Management, Scheduling and Mobile Field Service App for Equipment Dealers at the Associated Equipment Distribution (AED) Summit & CONDEX 2014 in Houston

Service Pro® Drives Productivity Gains for Equipment Distributors’ Field Service, Repair, Preventive Maintenance, Contract Management and Inspection Processes

From Mobile Technician App to Management Portals – End to End Field Service Management

Service Pro® automates costly service business process delays and inefficiencies for equipment distributors by connecting the office and the field with a single management system that unifies call taking, dispatching, invoicing scheduling, labor time, parts/inventory, equipment assets, warranties, maintenance contracts, tasks, inspections, photo & signature capture and service history.

Service Pro raises actionable service business intelligence to the surface for equipment distributors by:

[list_well][well_item]Mobilizing Service Technicians – automated field data collection for service technician work orders and inspections with Service Pro Mobile for iPad, iPhone, Android or Windows devices [/well_item][well_item] Empowering Schedulers – web-based visual technician scheduling empowers office workers to make rapid, intelligent scheduling decisions with tech location, availability and skill data[/well_item][well_item] Involving Field Service Stakeholders – web-based stakeholder portals extend system utilities to technicians and customers, and field service performance data to management[/well_item][/list_well]

Including a powerful mobile work order and inspection application for iPad, iPhone, Android or Windows, Service Pro helps equipment distributors optimize utilization of service resources in the field and in the office, eliminate costly delays in field to office work order management, improve their businesses through better service delivery to product users.

Deep Field Service, Maintenance and Repair Functionality Meets Advanced Technology

Service Pro® magnifies the utility of its equipment service management capabilities for important internal and external stakeholders with advanced web, mobile and database technologies:

[list_well][well_item]Cross-Platform, Native Mobile App – Service Pro® Mobile runs native on iPad, iPhone, Android or Windows smartphones, tablets or phablets [/well_item][well_item] Field Forms Builder – Rapidly create native, cross-platform mobile field data collection templates with a web-based drag and drop builder[/well_item][well_item] Visual Scheduler – Web-based visual scheduling application connects seamlessly with technician mobile devices [/well_item][well_item] Events Manager – configurable alerts, escalations and workflow engine [/well_item][well_item] Stakeholder Web Portals – configurable web portals for key field service stakeholders, including customers, service technicians, operations managers and executives[/well_item][well_item]Business Systems Integration – Service Pro can be integrated with ERP, CRM, Accounting, Telematics and other business systems[/well_item][/list_well]

About MSI Data

MSI Data develops enterprise, scheduling and mobile software that helps companies improve the productivity of their field workforce. MSI Data’s powerful suite of field workforce software automates field service, inspections, site surveys, audits, reporting and other critical field-driven business processes. MSI Data replaces paper and disconnected spreadsheet-based business processes with highly efficient, end-to-end processes through the combination of mobile technology for field workers and ERP, CRM and accounting systems integration. Whether deployed in the cloud or on-premise, MSI field workforce software applications are easy to acquire, easy to deploy and deliver enterprises with rapid return on investment. To learn more about MSI Data, please visit https://www.msidata.com.

About Service Pro®

Service Pro®, MSI Data’s flagship depot repair and field service software product, gives companies the ability to align field service and repair center business processes with software. Service Pro® helps organizations more effectively manage field service operations such as contract and warranty management, service parts and logistics, depot repair and order processing, advanced scheduling, inspection, mobile field service, and advanced business intelligence reporting. Service Pro® is available as either a hosted/cloud or on-premise solution providing a scalable low cost subscription model. In most cases organizations can be up and running with Service Pro® in a matter of weeks. To learn more about Service Pro®, please visit https://www.msidata.com/service-pro-software.