New Tech Tools for the Service Technician’s Tool Belt

A review of 5 useful new tech tools coming soon to a service van near you

Technology continues to prove itself as a necessity in our day to day lives. Living in a society that relies heavily on tech toys, there will always be something new arriving to help make daily tasks more efficient. Below are five new tech tools that service technicians ten years ago could’ve only dreamed of.

1. Drones capture images and measurements

These small aircraft devices are finding themselves to be of great importance in the service technician field with a wide variety of uses. Drones can be used to capture images and measurements in hard to reach or dangerous places saving time, money and even lives. Drones can also be used for 3D modeling, land surveying and inspections. For example, “nano drones” can be used to fly around a building and monitor any situations or safety violations that may put technicians at risk of injury. Additionally, once drones have the ability to lift more weight, they will be able to transport small parts.

2. Smart Glasses for hands free use

Wearable accessories are becoming popular within field service because they eliminate the need for a handheld device. Service techs can use these to see information displayed over their field of vision using augmented reality. Tasks can be completed by using vocal and physical cues allowing workers to have hands free to perform manual tasks. These devices also have the ability to stream videos, giving workers the capability to use streams to show that they have completed their task. Finally, smart glasses can be used to educate workers on new methods, equipment, and online training.

3. Speech Recognition Systems give vocal power to workers

Similar to the smart glasses, speech recognition systems provide employees with a hands free work experience. By putting the devices down, this allows service techs to concentrate on the task at hand, which makes for a more safe and efficient work environment. These tools have already changed the way we complete daily tasks, and as they become more advanced they will be able to handle even more complex queries.

4. Barcode Scanning capacity to launch or create inspections

Barcode scanning ability on mobile apps now allows service technicians to scan the serial number on an item and pull up the appropriate inspections on that piece of equipment. Barcode scanning ability also makes for easy inventory tracking for technicians. This eliminates any scrambling around to try to figure out which parts they used and significantly reduces inventory shrinkage.

5. Face Recognition Systems for increased security

Last on our list of useful tech tools is facial recognition systems. Since this technology has recently been so largely improved, this will make these devices more commonly and vastly used in businesses, making it a large breakthrough for security system companies. There are many benefits to using these systems such as, enhanced security levels, easy integration, high accuracy rates, and full automation.

6. Mobile Payment Software for Easy Field Payment Acceptance

Empowering your field technicians to quickly and painlessly accept payments from customers not only allows them more time to get the job done, but provides a better experience for customers. Rather than needing to mail in a paper check or set aside time to call into the home office to make a payment, mobile payments, such as the ones made possible by PaySimple allow customers to pay with a quick swipe or dip of their credit card, in the presence of a trusted field tech.


Technology today is everywhere around us and hard to avoid. These accessories are in our lives to make tasks more efficient, safer, and less time consuming. As these devices continue to advance, they will be able to take on more challenging and complex tasks. With that being said, it’s time to take a look in your tool box and reevaluate the equipment you’re still using. It might be time to retire some of those old appliances and pick up these new gadgets instead.