White Papers

We’ve Put Decades of Field Services Industry Experience to Work for you with the following Free Educational White Papers

field service technology stack

Guide to Building a Modern Field Service Technology Stack

Our Field Service Technology Guide walks you through each emerging technology category that will help you gain momentum, eliminate paper, and organize service operations.
How the Internet of Things is Revolutionizing Field Service

How the IoT is Revolutionizing Field Service

The future of field service will be defined by the IoT. Learn about potential impacts for industrial businesses, how to prepare your team for the shift, and examples of companies already taking advantage of the IoT for product support and development.
field service management software roi

Guide to Understanding ROI Calculations for Field Service Automation

Wondering whether field service software is worth the investment? Download the guide for concrete examples and numbers that illustrate your ROI potential with the right service management app.
service technician careers thumbnail full size

Service Technician Careers: A Guide to Finding, Hiring, and Retaining Top Field Workers

A strong workforce is the core of field service success. Use this comprehensive guide–with expert advice from Texas Caterpillar dealer and top applicant tracking company, BirdDog–to build a quality team for your organization.

field guide to preventive maintenance

Field Guide to Preventive Maintenance for Service Organizations

Learn how you can keep the same core business values while using a service management app to simplify service contract management, schedule recurring work orders, and analyze PM contracts.

service automation software

Roadmap to Becoming a More Efficient Service Organization

Use this guide as a blueprint for a successful transition from manual to automated service processes with all-in-one mobile and back office service automation software, including effective strategies for training and motivating your team.

cloud ebook thumbnail

Cloud 101: A Buyer’s Guide to Managing Field Service in the Cloud

In this guide, we address some of field service organizations’ biggest concerns about deploying cloud-based software and outline steps you can take to make mobility and cloud work for your company.

field service management software

How to Sell Your Vision of Service Automation to the C-Suite

Get this guide for service managers to help you craft the perfect pitch for service management software to your executives.

buyer's guide to mobile field service software

Buyer’s Guide to Mobile Field Service Software: 9 Tips for Choosing a Mobile Solution that’s Right for You

Gain tips for choosing a mobile software provider and steps to take to prepare your team in this informative, practical guide for service managers considering an investment in mobile field service software.


The Essential Mobile Guide for Organizations Performing Inspections in the Field

Gain a full overview of how to overcome manual inspection frustrations and tips for choosing the best mobile inspection software to automate processes and meet your business needs.

tomtom new thumbnail

Better Together: Why Service Organizations Should Consider Unified Fleet and Service Technician Management

See how TomTom Telematics® and Service Pro® work together to help businesses get their techs to the jobsite faster and safer with the right tools, information, and data-tracking capabilities.

Free White Paper: 7 Best Practices for Choosing a Field Service Software System

7 Best Practices for Choosing a Field Service Software System

Download our practical guide, 7 Best Practices for Choosing a Field Service Software System, to learn how you can run a thorough and organized software selection process.

ERP VAR Thumbnail

Guide to Understanding the ERP VAR’s Opportunity in Field Service Management Software

Discover how to profit from a large and growing software market, deliver more business value to your customers, and make field service management a logical extension of your ERP business.
5 Steps to Service Contract Program Success

5 Steps to Service Contract Program Success

Learn the time-tested criteria you need to define a plan to create, configure, market, and maintain a service contract program, and avoid several common pitfalls.

Controls for the Service Department

Controls for the Service Department

Is your service organization struggling to manage and grow service operations due to inadequate controls for tracking service transaction detail and overall performance? Download our practical guide, Controls for the Service Department, today.