Service Pro® All-in-One, Field Service Management Software

Optimize field service and repair center operations with integrated, proven Service Pro® software – the enterprise field service management app.

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Transform your Field Service Firm with Service Pro® Software

With constant downward pressure on profit margins and intense competition for customers, it is more important than ever that your service department more efficiently track field resources. With powerful capabilities ranging from Dispatching and Contracts to Appointments and Work Orders, Service Pro will rapidly improve your field service performance.

Handle the full scope of field service business activities with ease, from customer calls and assets to orders, invoicing and reporting. Service Pro is the enterprise app that simplifies field service management.

  • Increase service department productivity.

  • Automate repetitive work order management tasks.

  • Perform field & office service activities in one integrated system.

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Proven, cross-platform mobile field service app by MSI
“They truly act from top to bottom as a partner. They want you to succeed. There’s absolutely no question with our staff at this point that we’d ever look to another solution.” Chris Stiles, President, Total Energy Systems

Overview of Service Pro® Software Features for Field Service Management

With decades of service management software experience on staff and customers in over a dozen vertical markets, we have built extraordinarily deep service functionality into Service Pro®. We invite you to learn more and put our software to the test in your service organization.

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Cloud-Based Simplicity and Ease of Use

As a cloud-based application, Service Pro makes day to day management of your service operations faster, more simple and free of on-premises IT hassles.

Service Management for the Field and the Office

Learn more about the deep, integrated service management capabilities of Service Pro® software for Field Service Management, Depot Repair and Mobile Field Service, along with integrations with leading ERP systems such as NetSuite, Sage 100, QuickBooks and Viewpoint.

  • Keep the office and field in sync at all times.

  • Eliminate time-consuming, costly manual processes.

  • Empower technicians to provide more responsive, proactive service.

  • Make decisions based on current data.

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Call Taking and Dispatching

Enterprise Call Management and Service Dispatching Software for Field Service Organizations.

  • Speed service call to technician dispatch process

  • Assign the best tech for every job.

  • Easily convert calls into work orders

  • Assign using drag-and-drop visual scheduler.

Service Work Order Management

Complete suite for managing the entire service work order lifecycle, from calls, quotes and order dispatching to field technician work order management and invoicing.

  • Increase service department productivity.

  • Automate key areas of the service process.

  • Maintain continuous communication with field techs.

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mobile task management

Mobile Service Technician App for iPad®, iPhone®, Android® & Windows®

Enterprise Mobile Software for Service Technicians for iPad™, iPhone™, Android™ and Windows™ Mobile Devices.

  • Empower technicians with work order, customer, and asset details.

  • Ease communication with techs in the field.

  • Monitor service performance and improve service levels.

Asset Tracking

Propel your Service Business with Service Pro® Enterprise Field Service Asset Tracking and Management Capabilities for Customer Site Equipment.

  • Track asset history and monitor performance.

  • Monitor service contract sales and success.

  • Maximize service revenue with visibility of customer asset info.

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field service segments

Segments

Provide granularity and insight into work orders by organizing, configuring, assigning, tracking, and analyzing them through segments.

  • Break down work orders into manageable tasks.

  • Capture minute work order details for more accurate reporting.

  • Create a service bill of materials to store individual tasks.

Appointments

Manage, report upon and reduce the number of appointments required to meet customer field service expectations.

  • Meet customer expectations on the first visit.

  • Track and manage visit details like work type, technician or asset.

  • Assess meaningful service detail to improve field service efficiency.

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Visual Scheduler

Make quick and intelligent scheduling decisions with ease using visual tech location, status and skill-set information.

  • Track tech location & status in real time.

  • Assign the best technician for every job.

  • Easily convert calls into work orders

  • Assign using drag-and-drop visual scheduler.

Stakeholder Web Portals

Facilitate participation from key stakeholders in your field service operation – Customers, Technicians and Executives.

  • Create customizable portals to analyze data.

  • Raise key stakeholder visibility.

  • Manage the business to key performance indicators.

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field service inventory management

Spare Parts / Inventory

Extensive inventory / spare parts tracking capabilities for service management staff and technicians.

  • Maintain accurate measure of inventory/ spare parts.

  • Monitor and reorder stock based on prior projected usage.

  • Track warehouse and van parts inventory.

Task Tracking

Improve field technician performance and closely track service profitability with task tracking for the field and the office.

  • Configure, track and analyze ongoing tasks.

  • Capture minute work order details for more accurate reporting.

  • Create a service bill of materials to store tasks within a work order.

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service contract management

Service Contracts

All-in-one service contract management, from quoting and contract creation to installment invoicing and automated scheduling.

  • Maximize recurring service revenue from preventive maintenance.

  • Improve customer satisfaction with ongoing service relationship.

  • Organize complex service contract programs.

Give us a Call

262.241.7800

Speak with a Sales Representative to learn how Service Pro® can help your Field Service Organization.

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